Thank you for choosing to book your waste collection with Junk Taxi. 



Some items are heavy, large, or difficult to remove from a property. We do our best not to touch walls, ceilings, doors, or floors, in some cases this may not be possible, and marks and chips may occur. We advise customers to protect floors and stairs with appropriate sheeting to avoid marks or damages, or bring all waste to ground floor level, ready for collection. We do not accept any liability for such damages. We can guarantee that we will take special take to avoid damages.



Payment is due immediately after a collection. We will provide you with a waste transfer note email or message with details on how to pay. If you fail to make payment, your account will be passed to a debt collection agency after 30 days from the date of your clearance.



Once your collection has been booked, we stop taking further booking for that time slot. If your collection needs to be cancelled, please give us as much notice as possible. A £30 fee may be charged if you do not cancel your collection by 10am on your collection date, or if you are not at the collection site and we cannot complete the arranged clearance at the agreed time.


Additional Charges

If the below items are included in your load and you have not been given an estimate for them, you will be charged for each item as follows:


Fridges – £30 each

Mattresses – £20 each

Tyres – £10 each

Gas cylinders – £10 each


If you have been provided an estimate with a time limit and extra time is required for the collection, we reserve the right to charge £1 per minute for each additional minute.


If you have been provided an estimate that states a weight limit and your load exceeds this, we reserve the right to charge 18p per kg for each kg over the agreed weight limit.



Once you have completed your booking with Junk Taxi, you have agreed to our Terms and Conditions. If you decide to use our services again, these Terms and Conditions will still apply but may not be sent.


If you have any questions with regards our services or terms, please do not hesitate to call us on 020 3092 2961.